Shipping & returns

Every piece in the Town Boutique is made to order for you by our print partner, Printful, so nothing sits in a warehouse.

Shipping

• We ship to addresses in the United States only.
• Production takes 2–5 business days, then the carrier's time in transit. You'll see the shipping charge at checkout before you pay.
• When your order ships, we email you the tracking link. Your order page shows it too.

Cancelling an order

Because each piece is made just for you, we can only cancel an order before it goes into production. Write to us right away at accounts@tenfoldcommerce.com (or use the Contact form) with your order number; if production hasn't started, we cancel it and refund you in full. Once it's in production, it can't be cancelled.

Returns, misprints and damage

• Misprinted, defective or damaged? We'll replace it, free. Tell us within 30 days of delivery, with your order number and a photo of the problem, at accounts@tenfoldcommerce.com or through the Contact form.
• Wrong item or missing from the box? Same: tell us within 30 days and we'll make it right.
• Size exchanges and "changed my mind" returns: we can't take these back, because every piece is printed for you. Please check the size guide on each product page before you order.
• Lost in transit or returned as undeliverable? Contact us and we'll work it out with you and the carrier. If a package comes back because the address entered at checkout was wrong or incomplete, we can reship it once you confirm the right address; the new shipping charge is yours.
• Refunds go back to the card you paid with. Most banks show them within 5–10 business days.

Questions

Tenfold Commerce LLC runs the Town Boutique from Raleigh, North Carolina. Write to accounts@tenfoldcommerce.com and we’ll answer.